In order to be eligible for a refund of advance payments and down payments, you have to initiate the refund within 30 days of your initial payment.
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If anything is unclear or you have more questions feel free to contact our customer support team.